Full helpdesk replacement

A modern helpdesk with AI built in.

Dedesk replaces legacy helpdesks. AI resolves routine requests and helps your team close complex tickets faster, with clean handoff to humans.

Request a demo See how it works
Grounded in your knowledge. Escalates when unsure.
Inbox | Email + Chat
AI summary with sources
Suggested reply in your tone
Handoff to human agent
Faster first response
Lower handle time
More consistent answers
Cleaner reporting

The problem

  • Too many repeat tickets
  • Routing takes time
  • Answers drift between agents

The promise

  • AI handles repeats
  • Smart triage routes work
  • Copilot keeps replies consistent

Four pillars that replace your helpdesk

Everything you need to run support in one place.

AI Agent

Resolves routine requests for customers.

  • Self-serve answers
  • Auto-resolution

Ticketing & SLAs

Full helpdesk workflows, not a bolt-on tool.

  • Status, routing, approvals
  • Internal notes

Agent Copilot

Summaries and drafts that stay on brand.

  • Draft replies
  • Citations to sources

Insights

Track quality and workload with clarity.

  • Trends and backlog
  • Quality signals

How it works

Start simple and expand as your team grows.

Step 1: Set up channels and workflows.
Step 2: Connect your knowledge.
Step 3: AI resolves routine tickets and assists agents.
When AI is unsure, it escalates with a full summary and sources.
Channel setup: email + chat
Knowledge sync
AI triage and routing
Human handoff with summary

AI + human flow

Customer
AI Agent
Resolved
Escalate with summary
Human Agent
Close + Learn
AI triage

AI triage that routes correctly

What it does: It tags and routes new tickets by topic, urgency, and account.

Why it matters: Your team starts work faster with less manual sorting.

  • Matches issues to workflows and SLAs
  • Flags sensitive or high-impact requests
  • Escalates to humans when unsure
Auto-tag: Billing, Urgent
Route: Tier 2
SLA timer started
Copilot

Copilot drafts replies in your tone

What it does: It drafts responses and summarizes threads for human agents.

Why it matters: Agents stay consistent and close tickets faster.

  • Uses your knowledge base with citations
  • Supports internal notes and approvals
  • Keeps a human handoff line for clarity
Summary with sources
Draft reply ready
Approval requested
Knowledge

Knowledge that stays current

What it does: It learns from docs and past resolutions.

Why it matters: Answers stay grounded and consistent.

  • Sources are cited in every response
  • Updates follow your approvals
  • Grounded in your knowledge at all times
Knowledge sync in progress
Citation: Refund policy
Answer verified

Security and control

Built for safe operation in real support teams.

  • Role-based access
  • Audit trail
  • Approval gates for sensitive actions
  • Source-cited answers
Security details

FAQ

Yes. Dedesk includes inbox, ticketing, SLAs, automations, reporting, and a knowledge base.

Email and chat today. WhatsApp and more channels are on the roadmap.

It escalates to a human with a full summary and sources. Human handoff is always clear.

Yes. You can set approval gates, limit actions, and review suggested replies.

Import docs and past tickets. Dedesk answers are grounded in your knowledge with citations.

Setup time depends on channels and workflows. We guide you through each step.

See Dedesk on your support data.

Email us at hello@dedesk.ai

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