Security
Built for safe, controlled support.
Dedesk focuses on clear access, traceable actions, and human oversight when AI handles tickets.
Request a demoRole-based access
Audit log entry
Approval required
Access control
What it does: Limits access by role.
Why it matters: Only the right people can act.
- Role-based permissions
- Workspace-level controls
- Clear ownership
Audit logs
What it does: Tracks changes and actions.
Why it matters: You can review what happened and when.
- Ticket activity history
- AI action records
- Admin events
AI governance
What it does: Keeps AI actions controlled and clear.
Why it matters: You decide what AI can do.
- Approval gates for sensitive actions
- Human handoff when unsure
- Grounded answers with citations
Data handling
What it does: Keeps support data organized and scoped.
Why it matters: Your data stays in your workspace.
- Tenant-level separation
- Controlled knowledge sources
- Clear retention choices
Security contact: hello@dedesk.ai