Product overview
Everything you need to run support.
Dedesk is a full helpdesk replacement. Email and chat are built in, with ticketing, SLAs, routing, and reporting in one clean workspace.
Unified inbox
Ticket status + SLA
Internal notes and approvals
Reporting dashboard
What is included
Inbox
Email and chat in one queue.
- Shared visibility
- Priority views
Ticketing
Statuses, assignees, and notes.
- Internal comments
- Approvals
SLAs & routing
Rules that keep work on track.
- Priority routing
- Escalation paths
Automations
Reduce manual steps.
- If/then rules
- Time-based actions
Knowledge base
Self-serve content for customers and agents.
- Articles and FAQs
- Searchable docs
Reporting
Track response time and workload.
- Trends and backlog
- Quality signals
AI is built in
AI resolves routine tickets, routes work, and drafts responses. Human handoff is clear when AI is unsure.
Grounded in your knowledge with citations.