Ticketing & workflows
Ticketing that runs like a real helpdesk.
Dedesk replaces your ticketing system with workflows, SLAs, automations, and internal collaboration built in.
Ticket status: Open
SLA: 2h response
Internal note added
Approval requested
Unified inbox
What it does: Puts email and chat into one queue.
Why it matters: Everyone sees the same customer context.
- Shared views by team
- Priority sorting
- Clear ownership
SLAs and escalation
What it does: Tracks response and resolution targets.
Why it matters: No more missed commitments.
- Timers by priority
- Alerts before breach
- Escalation paths
Automations
What it does: Runs routine steps for you.
Why it matters: Less manual work for agents.
- If/then routing rules
- Auto-notifications
- Time-based actions
Internal collaboration
What it does: Keeps notes and approvals in one thread.
Why it matters: Fewer side chats and lost context.
- Internal notes
- Approval gates
- Clear handoff lines
Reporting
What it does: Shows team load, backlog, and performance.
Why it matters: You can plan staffing and improve quality.
- Volume and trend views
- Response and resolution time
- Quality signals
Replace your ticketing system with Dedesk.
Request a demo to see workflows in action.
Request a demo