AI agents
AI that resolves routine tickets and helps your team.
Dedesk AI handles common requests, routes work to the right team, and drafts replies for agents. Human handoff is always clear.
Grounded in your knowledge with citations.
AI resolves: password reset
AI routes: billing issue
Copilot draft ready
AI for customers
What it does: It answers routine questions fast.
Why it matters: Customers get help without waiting.
- Instant responses on email and chat
- Escalates when unsure
- Grounded in your knowledge
AI for triage
What it does: It tags, routes, and prioritizes tickets.
Why it matters: The right agent starts faster.
- Topic and urgency detection
- Auto-assign by rules
- Human review when needed
AI for agents
What it does: It drafts replies and summaries.
Why it matters: Agents stay consistent and fast.
- Summary with sources
- Draft in your tone
- Clear handoff notes
Safety and controls
Cites sources
Every answer references your knowledge.
Escalates when unsure
Human handoff is automatic when confidence is low.
Approval gates
Set rules for sensitive actions.
Audit trail
Track actions and changes.
Example use cases
These are common patterns that AI can handle today.
- Order status requests
- Invoice and billing questions
- Password reset guidance
Grounded in your knowledge with citations.